Investigation of Issues in Operational Practices in the Health Care Establishments of Emerging Economies

Abstract

The present study investigates many operational challenges linked to the digital transformation process of the healthcare supply chain. This study aims to examine the effects of external and internal factors on the health care industry by employing the SWOT-AHP (Strength, Weakness, Opportunity, and Threat-Analytical Hierarchy Process) methodology. Furthermore, this study examines the various challenges and potential benefits associated with the incorporation of Industry 4.0 technologies, including blockchain technologies, the Internet of Things (IoT), and Artificial Intelligence (AI), into the conventional operational practices of healthcare sectors operating within the Indian context. This study also examined the primary obstacles that administrative personnel in the healthcare industry encounter in terms of adopting AI and other disruptive technologies using the ISM technique.